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Process Manager at eClerx

Location
Mumbai, Maharashtra
Type
Full-time
Level
senior
Posted

Description

The role leads strategic KYC transformation initiatives by translating regulatory and business requirements into process flows, functional specifications, user stories, and acceptance criteria. It partners with Compliance, Operations, Product, Technology, Product Managers, and AI teams to define and deliver AI-enabled capabilities such as document intelligence, risk assessment, workflow orchestration, and review automation. The position also conducts process assessments, leads stakeholder workshops, supports Agile delivery activities, and applies AI governance and risk-management principles in regulated environments.

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