Description
The Product Manager, Cx Ops will own a contact-center and customer-experience product line from strategy through execution and market launch. The role partners with engineering and delivery teams on technical specifications, integrations, data flows, releases, and tradeoffs; develops pricing and packaging models; conducts competitive analysis; manages client and senior-stakeholder relationships; and presents strategy to leadership. It requires 7+ years of product management experience, contact-center technology knowledge, technical scoping ability, pricing experience, and structured competitive analysis.
