Description
Kleinanzeigen is hiring a temporary Process Manager C2C to design and continuously improve customer service processes for private customers across self-service, chat, email, in-app, and other channels. The role translates business, product, and policy requirements into scalable, standardized processes, uses operational data to identify improvement opportunities, and designs processes with automation and AI in mind. The position reports to the Customer Service Operations & Automation Manager, is based in Berlin-Charlottenburg, and requires at least four years of relevant experience, strong process-improvement skills, German and English fluency, and the ability to collaborate with stakeholders.
