Process Manager at fiveriversitinc

The Process Manager will design, standardize, and govern IT operational processes across ServiceNow, Dell hardware and endpoint lifecycle management, Cisco networking infrastructure, and Palo Alto Networks security operations. The role partners with infrastructure, network, security, and service desk teams to define and enforce incident, change, request, asset, and problem management processes; maintain CMDB accuracy; monitor KPIs and SLAs; support ServiceNow governance and audits; and provide training. It requires at least five years of IT process management, ITSM, or IT service delivery experience, hands-on ServiceNow experience, and knowledge of the listed infrastructure and security technologies. The role is based in the AOB office in Fort Lauderdale, Florida, on a hybrid schedule.