Description
ServiceNow is hiring a Process Optimization Specialist to improve the efficiency and productivity of its Global People team. The role documents and analyzes current processes, identifies inefficiencies, applies Lean Six Sigma and automation and AI methods, conducts root-cause and performance analysis, develops target-state processes and ServiceNow workflow automation, and supports change management and continuous-improvement initiatives. Candidates need at least three years of experience in process analytics, design, automation, operational excellence, or continuous improvement, a bachelor's degree or equivalent experience, and Lean Six Sigma Greenbelt certification; Blackbelt certification is preferred.
