Description
The role focuses on designing and optimizing business processes for the cancellation and settlement of customer engagements, with an emphasis on process quality, automation, digitalization, and reliable services. Responsibilities include analyzing customer concerns and processes, defining process objectives, monitoring performance through process key figures, supporting tests and application development, and helping transition new processes into regular operations. The position requires commercial or banking training, an interest in process and quality management, strong German skills, and MS Office proficiency; it offers flexible and mobile working, training, vacation, and other benefits.
