Description
The Training Manager collaborates with Operations, Training, and Quality teams to identify performance gaps, recommend training solutions, develop training materials and assessments, facilitate programs, coach trainers, and measure training effectiveness. The role requires a college degree, at least two years of training experience at a supervisor or assistant manager level in a BPO setting, virtual training experience, strong facilitation and English communication skills, MS Office proficiency, and strong coaching, mentoring, project, stakeholder, partnership, and relationship-building skills. Benefits include structured career progression, paid leaves, skills training, and free HMO coverage for the employee and domestic partner from day one.
