Description
Verra Mobility is hiring a Queue Processing Analyst to manage workforce assignment operations, staffing, inventory levels, and service-level targets. The role monitors workforce and workflow trends, supports service recovery and incident response, maintains service-statistics databases, analyzes staffing models, and recommends schedule and overtime adjustments. It requires strong communication, Microsoft Office proficiency, leadership, time-management, critical-thinking, statistical, trend-analysis, and forecasting skills; a bachelor’s degree in business or computer science is preferred or equivalent work experience may substitute.
