Description
OpDecision is seeking a Processing Support Specialist to manage customer plan changes and urgent projects. The specialist will implement plan and feature changes across various carrier portals like AT&T, Verizon, and T-Mobile, ensuring timely execution and significant customer savings. Responsibilities include analyzing audit discussions, processing time-sensitive changes, generating data usage reports, making pool and plan adjustments, preparing audits, and providing excellent customer service. The ideal candidate is a self-starter who meets deadlines, maintains high detail, and possesses strong negotiation and critical thinking skills.
