Description
Samdesk is hiring a full-time Product & Technical Support Lead to build its customer support function from the ground up. The role owns first-line support, ticket classification and triage, help-centre and digital-touch programs, alert-quality reviews, and monthly reporting to product and engineering. It requires 2–4 years of customer or technical support experience at a SaaS or technology company, strong troubleshooting and written-communication skills, and experience with support analytics tooling. The position is open to remote candidates residing in Canada in an eastern time zone and reports to the VP, Customer Success.
