Description
Percepta is hiring a Product Claims Analyst to work remotely and investigate, resolve, and close product liability claims from initial contact through settlement or final decision. The role involves coordinating vehicle inspections, communicating with customers and dealerships, documenting cases, negotiating settlements, identifying vehicle issue trends, preparing cases for management and legal review, and using systems such as GCCT, FMMS, G-Camp, AWS, OASIS, ESP, GCQIS, and Morley RAV Portal. A college degree and at least 12 months of customer service experience are required, with at least one year of paralegal experience and claim adjuster experience preferred.
