Product Complaints Engineer at deka

Location: Manchester, New Hampshire
Type: Full-time
Level: mid
Posted: Aug 27, 2026

Description

DEKA Research & Development Corp., on behalf of Millyard Advanced Medical Products, is hiring a full-time Product Complaints Engineer in Manchester, New Hampshire. The role reviews and evaluates medical device complaints, documents investigations in compliance with FDA and quality-management-system requirements, determines reportability, interfaces with manufacturers and regulatory agencies, participates in audits and CAPA investigations, and contributes to process improvement and training. The position requires a bachelor's degree in a relevant engineering or quality discipline and 3–5 years of experience in a regulated medical device, pharmaceutical, or life sciences environment.

Required Skills

Complaint investigations
Root cause analysis
FDA QMS
MDR
eQMS
Technical troubleshooting
Technical writing
Problem solving

Additional Information

Minimum Education: Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Quality Engineering, or a related technical discipline
Required Previous Experiences: 3–5 years of experience in a regulated medical device, pharmaceutical, or life sciences environment, including complaint investigations, product quality investigations, product analysis, and complaint closure
Experience conducting complaint investigations, determining root cause, documenting results, and independently driving records to closure
Preferred Qualifications: Working knowledge of FDA Quality System Regulations, Medical Device Reporting requirements, 21 CFR Parts 803 and 820, and ISO 13485
Experience evaluating product complaints for reportability and supporting regulatory submissions
Experience with eQMS, complaint handling systems, and Salesforce