Description
NiCE is hiring a Customer Success Manager to own enterprise and strategic customer accounts and ensure business value from its Proactive AI Agent. The role combines data analysis, customer success planning, technical specification creation, GenAI journey design, quarterly business reviews, cross-functional delivery coordination, and renewal and expansion support. It requires a bachelor’s degree, complex customer-facing project experience, analytical and stakeholder-management skills, and commercial awareness; SaaS, AI, CX, executive business review, and GenAI experience are preferred. The position is an individual contributor reporting to the Manager, Product Customer Success and is hybrid.
