Description
The Product Management Support Associate supports the Product Management team by troubleshooting technical issues, managing product rollouts, handling Jira tickets, communicating with end users and stakeholders, gathering feedback, flagging bugs and business logic errors, documenting support processes, and helping improve product usage metrics. The role requires contact center knowledge, technical troubleshooting across Windows, macOS, browsers, mobile platforms, and SQL/PostgreSQL, along with strong communication, organizational, and stakeholder-management skills.
