Description
Miratech is hiring a Product Manager to shape and enhance the Five9 Dialer cloud-based customer engagement platform. The role partners with contact center, technology, workforce management, compliance, risk, analytics, and vendor teams to translate business objectives into product requirements, manage the backlog, coordinate releases, support testing and production validation, monitor performance, and improve dialing strategies and customer outcomes. The position requires at least six years of relevant experience, familiarity with Five9 Cloud and contact center technologies, and proficiency with Agile delivery tools. It is based in London or Brighton with three days per week in the office, and offers remote work, health insurance, language courses, and a relocation program.
