Description
The Product Manager for Customer Service Automation will own the roadmap and backlog for PEGA-based automation that reduces handling time and improves customer experience across Business Banking. The role leads discovery, process mapping, user-story definition, backlog refinement, delivery of automation increments, data-informed prioritization, KPI tracking, cross-functional workshops, and continuous feedback, while promoting responsible AI use. The position requires 3–7+ years of product or product-delivery experience, strong process-analysis and automation skills, stakeholder-management ability, familiarity with Agile tools and practices, and fluent English; banking, customer-service, or regulated-environment experience is advantageous, and PEGA experience is a plus.
