Summary from listing
Montefiore is seeking an experienced manager for its Epic Orders team to lead a team of Analysts and Senior Analysts providing 24x7 rotating customer service support. The role includes escalated issue resolution, application troubleshooting, workflow and requirements analysis, system specifications, documentation, testing, go-lives, third-party application profiles, and implementation of enhancements. Candidates must have a bachelor’s degree or equivalent experience, experience managing IT professionals in an enterprise healthcare environment, clinical workflow knowledge, IT troubleshooting and issue-resolution skills, Epic certification in Epic Inpatient Procedure Orders, and experience supporting physician and nursing leadership stakeholders.
