Description
Wise is hiring a Product Manager to own its customer-facing support experience, including the FAQ, self-service tools, and Wise Assistant. The role will rebuild the support journey from first principles, design and execute A/B experiments, and ship AI-powered conversational experiences and automations. Responsibilities include leading the support roadmap, partnering with design, research, engineering, content, and automation teams, and improving customer effort and automation rates. The role requires consumer product experience, data skills with SQL or Python, familiarity with large language models, and design thinking; prior operational or support product management experience is a plus.
