Description

Allocore is expanding its Product Operations Analyst team and is actively seeking talent across various experience levels. This role involves executing operational processes, handling routine support, documenting issues, coordinating resolutions, and escalating exceptions. Candidates will collaborate with Product, Engineering, Operations, and program teams to ensure user success, maintain service quality, compliance, and enhance the user experience. Higher-level roles focus on resolving complex issues, performing root cause analysis, improving workflows, coaching analysts, interacting directly with clients, and translating insights into sustainable product and process improvements.

Required Skills

Product Operations
Customer Support
Business Operations
Technical Support
Business Analysis
Problem-Solving Skills
Communication Skills
Root-Cause Analysis
Process Improvement Skills
Stakeholder Management
Operational Risk Assessment

Additional Information

Preferred Qualifications: Ability to understand business needs and translate them into clear requirements, workflows, and actionable solutions.
Clear written and verbal communication skills and the ability to explain issue status and next steps to different audiences.
Structured problem-solving skills and comfort gathering evidence, testing assumptions, and documenting conclusions.
Ability to manage multiple cases, priorities, and deadlines while maintaining accurate records.
Ability to distinguish routine work from situations that require escalation or additional guidance.
Collaborative working style and comfort partnering with technical and non-technical team members.
Ability and willingness to learn new software platforms, case-management tools, reporting tools, and operational processes.
Demonstrated success resolving ambiguous issues that span users, data, product behavior, controls, and operating processes.
Strong root-cause analysis and process-improvement skills, with the ability to turn findings into durable corrective action.
Ability to analyze operational data, identify meaningful patterns, and present findings and recommendations clearly.
Strong stakeholder-management skills and comfort working directly with clients, partners, and senior internal stakeholders.
Deep expertise designing operational processes, standards, controls, service measures, and escalation models that scale across teams and programs.
Proven leadership of significant incidents or high-risk client situations requiring cross-functional coordination and executive communication.
Advanced problem-solving and systems-thinking skills, including the ability to connect individual cases to broader product, process, data, control, and organizational causes.
Strong analytical skills and the ability to define metrics, interpret trends, evaluate tradeoffs, and turn evidence into clear decisions.
Executive-level communication and facilitation skills, with credibility across technical, operational, client, program, and leadership audiences.
Demonstrated ability to influence without formal authority, develop others, resolve competing priorities, and create alignment in ambiguous environments.
Strong judgment regarding operational risk, security, privacy, compliance, and the controls needed for traceable, defensible outcomes.

About summittechnologygroup

summittechnologygroup

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Product Operations Analyst at summittechnologygroup

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About summittechnologygroup

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