Description
Drivemode is hiring a Product Operations Manager to build and scale customer support operations for its mobile automotive applications. The role manages L2/L3 support triage and queues, incident response, escalations, operational metrics, stakeholder alignment, product content and localization, operational projects, process improvements, and customer insights. Candidates need at least three years of relevant product operations, ITSM, technical support management, or customer operations experience, including five years of total professional experience with L2/L3 support, along with Japanese and English fluency and hands-on Jira and incident-workflow experience.
