Summary from listing
Félix is hiring a Product Operations Specialist focused on Fraud Operations Processes to own, audit, and scale its fraud operational SOPs. The role will standardize high-volume workflows, establish monitoring and KPIs, identify automation opportunities with Product Ops and Engineering, manage process change control, and safeguard user recovery journeys while minimizing fraud risk. Candidates need fraud and payments expertise, experience mapping and scaling operational workflows, data-fluency with SQL or similar tools, stakeholder-management ability, and professional English fluency. The position offers competitive salary, stock options, a performance bonus, health, dental, and vision plans, continuous learning, unlimited PTO, and paid parental leave.
