Description
NiCE is hiring an individual contributor for a highly technical pre-sales role focused on designing, building, and demonstrating AI-driven customer engagement solutions. The role leads discovery and solutioning, delivers customized demos, responds to RFIs and RFPs, executes proof-of-value implementations, tracks competitive and technology trends, and upskills adjacent teams. It requires 7+ years of solutions engineering, pre-sales, or sales architecture experience, 7+ years of consulting or customer engagement experience, 5+ years of contact center experience, and hands-on expertise with AI agents, voice technologies, integrations, authentication, observability, and basic scripting.
