Description
EliseAI is hiring a Product Solutions Analyst to serve as the first line of defense for client issues across its Elise platform. The role involves gathering issue details, resolving Tier 1 product and configuration questions, documenting and escalating bugs, communicating resolutions to clients, and maintaining an 85%+ CSAT. The analyst will work in person with the team four to five days per week and requires at least one year of technical support experience, support software and CRM experience, and strong communication and analytical skills. The role offers CAD 70,000–85,000 plus overtime, equity, and medical, dental, and vision coverage.
