Product Success Associate at Canyon GBS

Compensation

$65,000 – $70,000/yr

Setup: Remote
Location: Red Mesa, Arizona
Type: Full-time
Level: Entry-level
Posted: Dec 4, 2025

Description

Canyon GBS is seeking a Product Success Associate to support customer-facing product education, demonstrations, and enablement activities for their AI-powered software products, Advising App and Aiding App. The role involves designing and delivering training, maintaining product knowledge bases, supporting events, and gathering product insights. This position requires a blend of learning and development, instructional design, and product expertise, ideal for someone who enjoys teaching complex tools in a fast-growing SaaS environment.

Required Skills

Product Demonstrations
Learning and Development
Instructional Design
Knowledge Management
Presentation Skills
Communication Skills
Technical Product Training

Additional Information

Minimum Education: Bachelor’s degree in Education, Instructional Design, Communications, Business, or a related field.
Required Previous Experiences: 2-4 years of experience in learning and development, instructional design, customer education, product training, or similar roles.
Preferred Qualifications: Experience in higher education, student success, or IT service management.
Experience supporting SaaS product onboarding or customer enablement.
Background in instructional design or adult learning.
Familiarity with knowledge management tools, LMS systems, or product tour software.