Description
ServiceNow is hiring a Product Success Technical Director – AI Adoption Engineering to lead the most complex agentic AI escalations and provide consulting-grade technical architecture for enterprise deployments. The role owns at-risk go-lives, coordinates cross-functional resolution efforts, advises customers and field teams, codifies reusable escalation playbooks and diagnostic tooling, mentors engineers, and translates field patterns into product and engineering improvements. It is an individual-contributor senior technical leadership role requiring deep ServiceNow and agentic AI expertise, with a stated base pay of $199,100 to $348,400 plus equity, variable compensation, and benefits.
