Description
Laravel is hiring a Customer Support Engineer to serve as the first point of contact for developers using Laravel’s ecosystem, including Forge, Vapor, Spark, Envoyer, Nova, Cloud, and Nightwatch. The role handles ticket triage, customer inquiries, bug reporting, feature requests, escalations, knowledge-base contributions, and multichannel support, with a Pacific Time availability requirement and contract or permanent employment options. Candidates need at least two years of customer support or customer success experience, strong communication skills, English fluency, and knowledge of PHP, Laravel, web infrastructure, and technologies such as Nginx, DNS, SSL, PHP, MySQL, and Redis.
