Description
Laravel is hiring a Customer Support Engineer to serve as the first point of contact for developers using Laravel’s ecosystem, including Forge, Vapor, Spark, Envoyer, Nova, Cloud, and Nightwatch. The role handles ticket triage, customer inquiries, bug reporting, feature requests, escalations, knowledge-base contributions, and multichannel support, with availability during Pacific time. It requires at least two years of experience supporting technical products, strong communication skills, English fluency, and knowledge of PHP, Laravel, web infrastructure, and related technologies. The position is fully remote and may be contract or permanent, with benefits including paid time off, family leave, equity, and conference opportunities.
