Description
The Senior Application Support Analyst manages application, access, connectivity, identity, and client-support tickets; resolves issues through email, phone, and remote sessions; administers users and entitlements; troubleshoots SSO and VPN connectivity; prepares client communications and operational reports; maintains knowledge and SOP documentation; and monitors application readiness and alert tuning. The role requires 3–6 years of application-support or service-desk experience, strong ticketing and SLA skills, production and UAT access administration, and availability from 7:00 AM ET with occasional off-hours work.
