Description
The Product Support Analyst Level 2 will own, troubleshoot, diagnose, and resolve customer issues for Keyloop’s product suite, escalate cases when needed, document solutions, perform root-cause analysis, and contribute to process improvement and case reduction. The role also involves coaching and mentoring colleagues, communicating with customers and managers across a global team, and maintaining strong analytical, problem-solving, communication, and customer-service skills. Essential qualifications include customer-facing experience, ERP application support, and a good standard of education; automotive industry knowledge and a bachelor’s degree in computer science are desirable.
