Product Support Associate (3rd Shift) at donnelleyf

Department: Customer Service

Type: Full-time
Level: mid
Posted: Sep 23, 2026

Summary from listing

DFIN is hiring a Product Support Associate for the 3rd shift, 10:30 p.m. to 7 a.m. Eastern Time, to provide technical subject-matter and customer support for Donnelley Financial Solutions Global Capital Market clients. The role involves setting up and configuring document management, composition, and print workflow systems; troubleshooting functionality and data issues; providing training; preparing documentation; and supporting upgrades and user acceptance testing. Candidates need a high school diploma or equivalent, 5–6 years of relevant administrative or operational support experience, and the ability to work weekends and holidays.

Required Skills

Document management
System configuration
Troubleshooting
Client training
UAT testing
MS Office

Additional Information

Minimum Education: High school diploma or equivalent
Required Previous Experiences: 5–6 years of relevant administrative or operational support experience in manufacturing operations or an office environment, or comparable experience meeting the job requirements
Preferred Qualifications: Additional education certification at this level
Excellent knowledge of functional areas related to the job or good knowledge of a professional field
Advanced knowledge of computers and software, including MS Office, Mac Word Processing, and spreadsheets
Excellent oral and written communication skills
Strong organizational skills, deadline management, workload prioritization, and business adaptability
Ability to work weekends and holidays
Translation Company Name: Donnelley Financial Solutions