Description
Contour Software is hiring a Product Support Associate to support Jonas Club Management software. The role serves as the first point of contact for customers, handling phone, email, chat, and ticketing inquiries; diagnosing and resolving application and member-service issues; guiding users through software functionality; documenting interactions in Salesforce; and escalating complex issues. The position includes virtual training, coaching, and rotating 24/7 shifts, with a training schedule of 9:00 AM – 5:00 PM EST and post-training availability for evenings, weekends, and holidays. Required qualifications include at least four years of product support, customer service, helpdesk, or contact centre experience, a bachelor’s degree in business administration or a related discipline, and strong communication and organizational skills. Benefits include medical coverage, a provident fund, performance-based bonuses, and other employee benefits.
