Description
Google gTech is hiring a Senior Technical Support Specialist to provide end-to-end technical support for top advertisers using Google Travel products such as Hotel Center and Action Center. The role resolves complex issues involving data feeds, price accuracy, and inventory ingestion; manages escalations; identifies systemic product issues; analyzes customer data; and integrates AI-powered workflows to improve response times and resolution quality. The position requires a bachelor’s degree or equivalent practical experience, five years of relevant experience, cross-functional project or program management experience, quantitative and qualitative data analysis experience, and experience with large language models and agentic AI tools. It is based in Wrocław, Poland or Dublin, Ireland, with disclosed base salaries and bonus, equity, and benefits.
