Description
Conviva is hiring a Product Support Engineer to serve as the link between customers and Engineering and Product teams, owning issues from intake through resolution. The role involves managing inquiries and escalations in Salesforce and JIRA, debugging platform issues, analyzing product usage, coordinating bug prioritization, using AI tools, building automation scripts, and handling incident management, maintenance windows, release validation, and configuration changes. The position requires prior technical support or customer-facing engineering experience, SQL and scripting experience, English communication skills, and an on-call rotation during a fixed 3:00 AM to 3:00 PM Pacific Time window.
