Description
Cartesia is hiring a Product Support Engineer to provide hands-on, white-glove technical support to customers of its AI platform. The role involves diagnosing and resolving complex issues, reproducing bugs, triaging and documenting problems, troubleshooting APIs, models, latency, reliability, and integrations, collaborating with product and engineering teams, and building tools and automations. Candidates should have 2–8 years of relevant technical support, product support, account management, or forward-deployed engineering experience, along with strong troubleshooting, communication, and ownership skills. The position is based in San Francisco, London, or Bangalore, with visa sponsorship support and benefits for United States employees.
