Description
Claroty is hiring a Product Support Engineer to support enterprise customers using its cyber-physical systems protection platform. The role involves independently investigating and resolving complex networking and system issues across SaaS and on-premises environments, maintaining customer relationships, collaborating with R&D, Product, Customer Success, and Technical Account Managers, and escalating high-priority issues. The position requires at least two years of technical customer support experience, strong networking and Linux troubleshooting skills, and knowledge of protocols such as DNS, DHCP, TCP/IP, and HTTP.
