Summary from listing
The Product Support Engineer will provide first-level and second-level technical support for IT products, including hardware, software, and applications. The role involves troubleshooting, installation, configuration, customer communication, escalation of complex issues, collaboration with engineering and product teams, and continuous improvement. Candidates need a bachelor’s degree in a relevant field, 2–4 years of experience in product or technical support, IT troubleshooting experience, proficiency with support tools and ticketing systems, and knowledge of operating systems, networking, and enterprise software.
