Description
Feedzai is hiring a Product Support Engineer to serve as the first point of contact for customers, resolving complex pre-production and post-production technical issues on its cloud-based financial crime prevention platform. The role owns customer incidents, troubleshoots product and infrastructure issues, coordinates escalations with engineering, documents root causes, contributes to knowledge-base and product-improvement activities, and may participate in an on-call rotation after 3–6 months. The position requires a bachelor’s degree or equivalent experience, 3–7 years of technical support or engineering experience, and familiarity with UNIX/Linux, databases, distributed systems, cloud platforms, and related technologies.
