Description
The employer is hiring a Production Support Engineer to own end-to-end support issues for a production web application. The role involves reproducing and diagnosing bugs, converting vague customer reports into reproducible cases, fixing issues, confirming fixes with customers, and converting recurring problems into product changes. The engineer will work directly with customers and engineers, use SQL and tools such as Sentry, PostHog, Linear, and AI, and communicate clearly in English. The posting requires 2–4 years of experience building production web applications, solid TypeScript and React skills, SQL comfort, strong debugging ability, and strong written and verbal English.
