Product Support Engineer at VTEX

Department: Product Support

Language

Location: Brazil
Level: not_specified
Posted: Jun 23, 2026

Description

The Product Support Engineer will build AI agents, infrastructure, tool frontends, service backends, MCP servers, integrations, CI/CD pipelines, and AWS-based systems that expand the capacity of VTEX's Product Support team. The role focuses on reducing manual effort, increasing problem-resolution speed, applying artificial intelligence to real operations, and translating operational patterns into insights for Product and Engineering teams.

Required Skills

AWS infrastructure
TypeScript
Artificial intelligence
MCP servers
API integration
AI agents

Additional Information

Minimum Education: Degree in Exact or Applied Sciences, such as Engineering or Computer Science, or a related field
Required Previous Experiences: Experience building and operating AWS infrastructure, including infrastructure as code, provisioning, deployment, and production service operation
Daily development in TypeScript or a related language with a software engineering foundation for automations, integrations, and services
Experience applying artificial intelligence in real contexts, including LLMs, AI agents, and RAG patterns
Experience or strong interest in MCP servers for connecting agents to tools, data, and services
Experience consuming, debugging, and integrating services using API tools such as Postman or Insomnia

About VTEX

VTEX

e-commerce1001-5000

Its products include a commerce platform for D2C, B2C, B2B, and marketplaces, an AI-native customer service and conversational commerce platform, and an ads platform with sponsored products. Customers can use the platform for B2C and B2B commerce, marketplaces, omnichannel operations, global commerce, and conversational commerce.