Workato is seeking a Product Support Engineer to manage enterprise support tickets end-to-end, diagnose integration issues, and ensure proactive customer communication. This role involves utilizing AI-assisted tooling, contributing to a knowledge base, and surfacing recurring issue patterns. Additionally, the engineer will mentor junior analysts, conduct training, and collaborate on cross-team projects.
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enterprise integration platformPalo Alto, CA, US
Workato connects apps, data, workflows, and AI agents on one enterprise platform to securely orchestrate, automate, and govern work. Its platform supports multi-agent solutions and connects to 17,000+ apps, APIs, databases, files, and MCP servers. Workato is trusted by Fortune 500 companies, and its platform is used behind AI agents for over 100,000 employees across hundreds of platforms.