Description
Meltwater is hiring a Product Support Engineer in Hyderabad to provide advanced technical support for its global customer portfolio. The role handles complex escalations, troubleshoots systems, APIs, integrations, logs, databases, and alerts, collaborates with Engineering, Product, and Data teams, participates in incident management, mentors L1 and L2 engineers, and improves support workflows and customer experience. Candidates need a technology, computing, or engineering degree or equivalent experience, 4–6 years of relevant support experience, scripting or programming proficiency, database and Unix/Linux knowledge, AWS experience, and willingness to work in a hybrid model with at least three days in the office.
