Description
The Product Support Engineer will provide advanced technical support for Philips healthcare solutions and medical informatics platforms, diagnosing and resolving complex software, hardware, network, and system issues. The role supports customer escalations, collaborates with global R&D, product, service, and field teams, leads Level 3 troubleshooting, improves support processes, and develops technical documentation. It requires healthcare IT or biomedical engineering experience, strong networking and IT infrastructure knowledge, familiarity with enterprise technologies, strong communication skills, and advanced English; the role follows Philips' hybrid working approach.
