Description
UKG is hiring a Product Support Representative II (S2) to provide voice-based and digital customer support for US customers using the UKG Ready application. The role troubleshoots technical issues across Time, Labor, HR, and Payroll modules, collaborates with Tier 2, meets productivity and quality KPIs, and follows support processes. It requires 2–3 years of voice-based technical support experience for US clients, a bachelor’s degree, Microsoft Suite proficiency, and willingness to work Eastern Time Zone hours in a hybrid model with at least three office days per week.
