Description
Quadient is hiring a Product Support Specialist to provide technical support for parcel locker systems and related software, troubleshoot hardware, software, network, database, API, and connectivity issues, monitor support queues, escalate complex problems, document resolutions, and improve processes through knowledge-base and training materials. The role requires at least four years of relevant IT or technical support experience, knowledge of Linux and Windows environments, and the ability to work independently in a fast-paced environment. It is based in the Quadient office in Irvine, California, with one day per week as needed, and follows a 6:30 a.m. to 3:30 p.m. PST schedule.
