Description
Pigment is hiring a Customer Support Specialist to serve as the primary point of contact for customers, diagnose and resolve product issues, educate customers, improve processes, communicate customer needs to Product, monitor customer health, and deliver excellent service. The role requires English and French proficiency, at least three days per week in the London or Paris office, and experience in application support, SaaS technical support, or financial planning and analysis. Technical knowledge of spreadsheets, HTML, CSS, SQL, APIs, or data integrations is beneficial, along with strong communication, project management, and customer-service skills.
