Description
Uptick is hiring a full-time, permanent Product Support Specialist in the United Kingdom to provide frontline, personalized support to users through in-product messaging and phone channels. The role involves triaging customer requests, identifying trends, communicating expectations, solving technical problems, documenting bugs, and contributing to team knowledge and documentation. The position is hybrid, requiring at least two to three days per week at the Platte Street office, with more frequent attendance during the probation period. The annual salary range is $70,000 to $80,000, with medical, dental, vision, and life coverage plus other benefits.
