Description
AdCellerant is hiring a Product Support Specialist to support its AI-enhanced digital marketing platform by assisting customers and internal teams, troubleshooting software and hardware issues, escalating bugs, documenting procedures, and maintaining the Help Center. The role also oversees email marketing campaigns from HTML5 creatives through UTM links and collaborates with Engineering, Quality Assurance, Product, Sales, and Operations. A bachelor’s degree in computer science or a related advertising field is preferred, along with customer service, communication, analytical, troubleshooting, prioritization, and problem-solving skills; advertising, HubSpot, GSuite, Gmail, and SQL or database experience are preferred.
