Description
The Product Support Specialist II provides technical support to commercial and residential customers and contractors for HVAC, boiler, hydronic, and related mechanical products. The role handles diagnostics, troubleshooting, warranty and parts questions, repair processes, CRM ticket management, and troubleshooting documentation. It is a hybrid position based in Burnaby, Canada, with in-office work and work-from-home days after training, Monday through Friday from 8:00 a.m. to 4:30 p.m., with occasional weekend and holiday work.
