Description
The Product Support Technician provides first- and second-line technical support for L.B. Foster’s cloud-based asset management platform, troubleshooting issues through phone, web, and in-person channels while meeting service-level agreements. The role covers Azure and related ecosystem issues, databases and data, root-cause analysis, documentation, patch management, security compliance, testing, and cross-functional escalation. It requires at least three years of Help Desk, Service Desk, or Deskside Support experience, strong Microsoft Office 365 skills, international travel, and the ability to work on-call weekends and holidays.
