Description
The Technical Service Customer Care Representative I provides entry-level technical support for Overhead Door Corp./Wayne Dalton products, serving as the first point of contact for customers and installers. The role handles basic product and installation questions, troubleshooting, customer communication, escalation of complex issues, documentation, and support tickets. It requires basic computer and CRM skills, technical documentation and product-spec knowledge, the ability to read schematics and wiring instructions, strong communication and customer-service skills, and 0–2 years of work experience. An associate’s degree in engineering or equivalent technical training is preferred, along with customer service or technical support experience, relevant certifications, and field diagnostic or field-service experience.
